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When to Dial 9-1-1
9-1-1 is the phone number to call when you need help from the Police Department, the Fire Department or the Emergency Medical Services (EMS). These situations can include:
  • If someone is hurting you
  • If you are not sure if you should call 9-1-1 and there are no adults nearby to ask
  • If you smell smoke or see fire
  • To get help for someone who is hurt

How to Dial 9-1-1
  1. Pick up the phone and listen for a dial tone
  2. Push the “9” button, push the “1” button and then the “1” button again
  3. Wait for the 9-1-1 operator to answer the call

What to do When 9-1-1 Answers
  • The 9-1-1 operator will ask you questions to find out what type of help you need. Examples: What is your location?, What is the emergency?, What is your telephone number? and What is your name?
  • Remember to stay calm and speak slowly
  • Tell the 9-1-1 operator what’s wrong and where you need help
  • Speak up loud and clear when the 9-1-1 operator asks you questions
  • Stay on the phone until the 9-1-1 operator tells you to hang up

What Not to do When Calling 9-1-1
  • 9-1-1 Dos & Don'ts
  • If you call 9-1-1 by mistake, stay on the line and tell the 9-1-1 operator that you dialed the wrong number.
  • Do not call 9-1-1 as a joke or a prank. You can get into serious trouble. More importantly, you can delay someone else getting the help they need in an emergency.